Courier services are advertised as being the easiest way to get your goods. Practically every website I visit screams that they use a courier service and that it is the best way to get your stuff, as they will deliver at a time to suit you!!
Really? How do you know that it will be at a time to suit me? It never is because you can’t be bothered to find out!
Well, this is where the supermarkets have you courier companies beaten hands down when it comes to delivery options.
When you book a food delivery, you also book your time slot and that way you can make sure you are home to receive your grub ‘n’ stuff.
When a company uses a courier service, you order your items in the usual way and you get an email confirming this. Then, if you are lucky, you will get another email or text saying that (whoop, whoop!), your goods have been despatched and are winging their merry little way to your merry little home as we speak!
Yes, but when?
When will I get them? I work so will you deliver after 5pm when I am home, or will I open the door and be ecstatic to find a crumpled sorry you missed me, card on my doormat? And that is if I am lucky to get a card as some couriers can’t even be arsed to do that!
It is at this point that I get a little ranty and after I have gnashed my teeth and banged my head against a brick wall, I think that these couriers are really missing a trick, because despite being told that I can track my parcel (which is pretty useless as that will only tell me that my parcel is sitting on the passenger seat enjoying the ride and that the driver has made sure it is wearing its seatbelt for the journey down that dusty road), but that is all! Great! By the way, I do know that it is not strapped in next to the driver, it has been hurled into the back of the car/van along with all the other poor battered, whimpering boxes…
So, my question is this: when I get confirmation that my parcel is ready to be delivered, why can’t I log a delivery date and time like I do if I order food from a supermarket? Why is that concept so hard for these numbskulls to get their head around, pull their finger out and put that option in place?
Now I know that I am a bear with a little brain, but I can’t see the difficulty with that, so, courier peeps, get on with it and sort it out!